In Rekrarte, your satisfaction is our top priority. Although We do not follow a conventional return policy, you can contact us at any time. Next, we present the following points:
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If you make a mistake when choosing the color or completing the personalization data for the products that require it, you have up to two (2) hours after making the payment to inform us of the changes.
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If you do not realize the error and receive the product with these errors, please write to us by email so that we can send you the instructions to follow. If the error is ours, or you receive the wrong product, we will replace the product.
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In case the product arrives in poor condition (broken, stained), please contact us as soon as possible to indicate the steps to follow.
Remember that you should always contact our team through [email protected].
We are here to make sure your shopping experience at Rekrarte is exceptional.
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